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Privacy practices for the CROWN website ecosystem

At CROWN, we value privacy and take reasonable steps to protect personal information shared through our website. This Privacy Policy explains how we collect, use, store, and protect information when visitors use our hotel booking pages, leisure event pages, ONLINE store, and support forms.

1. Information We Collect

We may collect information that visitors choose to provide directly, as well as limited technical data generated through website usage.

• Name, email address, and phone number submitted through forms.
• Booking request details, travel preferences, and hotel inquiry information.
• Store-related details such as product interest, order support requests, and checkout inquiries.
• Support messages, policy questions, and communication history.
• Technical information such as browser type, IP address, device type, and usage behavior collected through cookies or similar tools.

2. How We Use Information

Information may be used to operate the website more effectively and respond to customer needs in a clear and secure way.

• To respond to hotel booking requests and general contact submissions.
• To manage event-related questions, participation requests, and leisure page communication.
• To assist with ONLINE store navigation, order follow-up, and customer support.
• To improve website performance, usability, and BEGINNERS-friendly navigation.
• To send service-related updates and, where appropriate, BONUS promotions or newsletters.
• To comply with applicable legal and operational obligations.

3. Sharing of Information

We do not sell personal information. We may share limited data only when reasonably necessary for website operation or legal compliance.

• With hosting providers, form tools, payment partners, or service vendors helping us operate the website.
• When required by law, regulation, or a valid legal request.
• As part of a business transfer, restructuring, or administrative change if website operations move to another entity.

4. Data Security

We use reasonable safeguards to protect information from unauthorized access, misuse, or loss. These steps may include secure hosting, restricted administrative access, and standard technical protections. However, no ONLINE transmission or storage method can be guaranteed to be completely secure.

5. Cookies and Similar Technologies

Cookies and related tools may be used to improve navigation, remember settings, understand visitor behavior, and support website performance. These tools help us improve usability across hotel booking, event, store, and support pages. More information is available in our Cookies Policy.

6. Marketing and BONUS Updates

If visitors subscribe to updates, we may send newsletters, promotional notices, or BONUS offers related to hotel stays, gaming events, or store products. Visitors can opt out of these communications at any time through the unsubscribe method provided or by contacting support.

7. Data Access and Corrections

Visitors may request access to personal information we hold about them, ask for corrections, or request deletion where applicable. We will review such requests in a reasonable timeframe and respond in line with applicable privacy requirements.

8. Third-Party Links

Our website may contain links to external websites, services, or platforms. We are not responsible for the privacy practices of those third parties. Visitors should review the privacy statements of any external services they choose to use.

9. Children's Privacy

Our website is not intentionally directed to children. If we become aware that personal information has been submitted by a child in a way that requires removal, we will take reasonable steps to delete the information.

10. Policy Changes

We may update this Privacy Policy from time to time to reflect website changes, legal requirements, or operational improvements. The revised version will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how personal information is handled, please contact us through the support page or the contact details below.

Important note: This page is a website privacy policy draft and should be reviewed for legal compliance before publication, especially if the project will process real hotel booking, store, or support data.